Level 2 Second Chase Letter | Professional Credit Control Template | Firmer Follow-Up

Professional escalation letter for invoices that remain unpaid after your first reminder. Introduces consequences whilst maintaining professionalism. Includes comprehensive usage guide with critical timing advice.

ESCALATE PROFESSIONALLY WHEN GENTLE REMINDERS DON'T WORK

 Your Level 1 reminder was ignored. Now it's time to escalate – professionally, firmly, but without destroying the relationship entirely. Our Level 2 Second Chase Letter hits the right tone: serious consequences, professional delivery, clear deadline.

WHAT YOU GET:

✓ Professional Level 2 letter template (Word format)

✓ Comprehensive usage guide (PDF)

✓ Instant digital download

✓ Ready to customise and send immediately

✓ Critical timing and escalation advice

 ⚠️ IMPORTANT: This is NOT a first contact letter.

Only send to invoices that have received Level 1.

WHY THIS TEMPLATE WORKS

•  Firmer Tone "Further to our previous communication, we note with concern..."
• This isn't your first contact, and the client knows it. The escalation is clear.
• Introduces Consequences Late payment interest, suspension of services, further collection action. These aren't empty threats - they're legitimate business responses to non-payment. 
• 48-Hour Contact Deadline Creates urgency. Even if they can't pay immediately, you need contact within 48 hours. This separates clients with genuine issues from those who are ignoring you.
• Still Offers a Way Out "If you wish to discuss a payment arrangement, please contact us urgently." You're firm, but you're not unreasonable. This preserves the relationship if they engage.
•  Maintains Professionalism Despite the firmer tone, this remains a professional business communication. No aggression, no threats - just clear consequences delivered professionally.

WHEN TO USE THIS TEMPLATE

Timing: Send 7 days after Level 1 (approximately 10 days after invoice due date) This is your escalation when Level 1 was ignored.

Use it when:

• Level 1 was sent but received no response
• You need to introduce consequences professionally
• The debt is now approximately 10 days overdue - You're prepared to follow through on stated consequences

CRITICAL: NOT A FIRST CONTACT LETTER

Sending Level 2 as initial communication is poor credit control practice and can damage relationships unnecessarily.

The power of Level 2 comes from the fact that:

• The client received Level 1 and chose not to respond
•  You're demonstrating a professional escalation sequence
•  The consequences are justified by their lack of response
• You're building court-ready documentation

WHAT MAKES THIS DIFFERENT

This isn't a generic "please pay" letter with slightly stronger wording. This is a strategic escalation tool that:

• References previous communication (shows you follow through)
• Introduces legitimate consequences (LPI, suspension)
• Sets a specific deadline (48 hours for contact)
• Maintains professionalism (no aggression or emotion)
• Still offers payment arrangement discussion
• Forms part of documented escalation sequence
• Demonstrates reasonable behaviour for potential court proceedings

INCLUDED USAGE GUIDE COVERS:

• The Power of Sequence - Why Level 2 MUST follow Level 1 
• How sequence trains clients to respect your terms
• What happens if you skip levels Strategic Timing - 7 days between levels (industry best practice)
• When to wait longer
• When to skip straight to Level 3 (rare) Introducing Consequences
• Late Payment Interest (when and how)
• Service suspension (practical implementation)
• What "further collection action" means
•  Next Steps - When to escalate to Level 3
• How to handle payment arrangements
• Documenting everything Best Practices
• Following through on stated consequences
• Consistency across all clients
• Maintaining your credibility

PERFECT FOR:

• Businesses whose Level 1 reminders were ignored
• Companies needing a professional escalation sequence
• Finance teams managing multiple overdue accounts
• Anyone who needs to get serious without getting aggressive
• Businesses prepared to follow through on consequences

THE ESCALATION PRINCIPLE

If you start firm the only place to go is nuclear. But if you start gentle can escalate to firm and then if needed go nuclear. Starting with Level 1 preserves relationships when possible. Following with Level 2 shows you're serious when necessary.

This sequence:

• Demonstrates you're reasonable (started gently)
• Shows you follow through (didn't give up after Level 1)
• Creates urgency without aggression Maintains professional credibility
• Provides court-ready documentation

PART OF OUR 3-STAGE COLLECTION SYSTEM

Level 1: First Reminder (Available separately) - Gentle, relationship-preserving Level 2: Second Chase (This Product) - Firm, introduces consequences

Level 3: Final Demand (Available separately) - End-game, relationship over

 💡 Why not purchase all three levels together in our Complete Bundle